Question 1

1. What types of products do you offer?

Accepted Answer

We specialize in branded workwear, promotional merchandise, and custom printing. Our range includes high-visibility safety clothing, corporate uniforms, and a variety of promotional items such as drinkware, bags, and tech gadgets.

Question 2

2 - Can I order online?

Accepted Answer

Since all our orders are custom branded, and decoration place an important part in final pricing. In order to provide you with best pricing, we encourage you to contact us for orders. However, for corporate clients or clients has mutliple branches, we can setup FREE client dedicated company uniform and merchandise store, password protected only for your company. Please contact us for more details.

Question 3

3. How can I get a quote or place an order

Accepted Answer

Explore our website and online catalog (https://www.mypromoshop.com.au/catalogue)for a glimpse of the stunning possibilities and get a feel for our pricing.  Then, let's chat! Contact us online, give us a call, or pop into our showroom. Tell us about your dream project, and we'll whip up a custom quote just for you.

Based on years of experience, we can also suggest some amazing add-ons you might not have considered!

Once you're happy with the quote, we'll create a FREE mockup so you can see exactly how incredible it will look.

From there, your masterpiece will be ready in just 7-15 working days!

Question 4

4. Do you require a minimum order quantity?

Accepted Answer

At My Promo Shop, we are proud of ourselves for low minimum order quantity on all promotional merchandise to meet Australian businesses' need:

Clothing - No MOQ
Printing & Signs - No MOQ or Low MOQ on most items
Promo Gifts - No MOQ or Low MOQ on most items

Question 5

5. Do you offer bulk discounts?

Accepted Answer

Yes, we offer competitive pricing and bulk discounts. Contact our sales team to get a quote tailored to your order size and requirements.

Question 6

6. Can I bring my own clothing for branding?

Accepted Answer

Abusolutely. But we need to check your garments first to ensure we able to do it.

Question 7

7.  What decoration methods do you have?

Accepted Answer

We offer various decoration methods including embroidery, screen printing, digital transfer printing, sublimation, and more. We also do some stunning printing that is only avaiable at My Promo Shop, contact us for more details or samples.

Question 8

8. Can you design for me?

Accepted Answer

We are not a design agency. We provided FREE mockup on all your orders. And we provide FREE simple artwork for your order such as miniumum text editing and logo fix.

Question 9

9. Do you provide a visual mockup before confirming an order?

Accepted Answer

Yes, we provide a free visual mockup for your approval before finalizing any order.

Question 10

10. Can I get a sample before placing a bulk order?

Accepted Answer

Yes, we provide samples to help you make an informed decision. Please contact our sales team for more information on sample availability and costs.

Question 11

11. What is the turnaround time for my orders, can you do rush orders?

Accepted Answer

Our standard turnaround time is quick, typically within 7-10 business days. For urgent orders, we offer a 24-hour rush service on selected items. Please contact us to confirm availability.

Question 12

12. Can you arrange delivery?

Accepted Answer

We serve clients Australian wide and offer FREE delivery on any orders over $200 to one metro location. We can also provide order fulfillment service by split shipping to different locations. Please contact us for more information.

Question 13

13. What payment methods do you accept?

Accepted Answer

We accept various payment methods including credit cards, PayPal, and bank transfers. For larger orders, we can discuss invoicing and payment terms.

Question 14

14. How can I ensure the right size for clothing?

Accepted Answer

We provide a size chart for all our clothing items to help you choose the right fit. You can also visit our showroom to try on sizes. Additionally, we offer on-site size fitting services, where we come to your location for convenience and accuracy.

Question 15

15. Do your construction workwear comply with Australian and New Zealand standards?

Accepted Answer

Majority of our workwear comply complies with Australian and New Zealand standards. For more information, please visit Australian Workwear Standard.(https://www.mypromoshop.com.au/australian-workwear-standard) If you require compliance workwear recommendation, please contact us.(https://www.mypromoshop.com.au/contact)

Question 16

16. What is your return policy?

Accepted Answer

We strive for 100% customer satisfaction. If there is an issue with your order, please contact us within 7 days of receiving your items, and we will work to resolve it promptly.

Safety Workwear

Sportswear

Business & Casual Workwear

Headwear & Accessories

Hospitality & Healthcare

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