FAQ

We specialize in branded workwear, promotional merchandise, and custom printing. Our range includes high-visibility safety clothing, corporate uniforms, and a variety of promotional items such as drinkware, bags, and tech gadgets.

Since all our orders are custom branded, and decoration place an important part in final pricing. In order to provide you with best pricing, we encourage you to contact us for orders. However, for corporate clients or clients has mutliple branches, we can setup FREE client dedicated company uniform and merchandise store, password protected only for your company. Please contact us for more details.

Explore our website and online catalog for a glimpse of the stunning possibilities and get a feel for our pricing. Then, let's chat! Contact us online, give us a call, or pop into our showroom. Tell us about your dream project, and we'll whip up a custom quote just for you.

Based on years of experience, we can also suggest some amazing add-ons you might not have considered!

Once you're happy with the quote, we'll create a FREE mockup so you can see exactly how incredible it will look.

From there, your masterpiece will be ready in just 7-15 working days!

At My Promo Shop, we are proud of ourselves for low minimum order quantity on all promotional merchandise to meet Australian businesses' need:

Clothing - No MOQ

Printing & Signs - No MOQ or Low MOQ on most items

Promo Gifts - No MOQ or Low MOQ on most items

Yes, we offer competitive pricing and bulk discounts. Contact our sales team to get a quote tailored to your order size and requirements.

Abusolutely. But we need to check your garments first to ensure we able to do it.

We offer various decoration methods including embroidery, screen printing, digital transfer printing, sublimation, and more. We also do some stunning printing that is only avaiable at My Promo Shop, contact us for more details or samples.

We are not a design agency. We provided FREE mockup on all your orders. And we provide FREE simple artwork for your order such as miniumum text editing and logo fix.

Yes, we provide a free visual mockup for your approval before finalizing any order.

Yes, we provide samples to help you make an informed decision. Please contact our sales team for more information on sample availability and costs.

Our standard turnaround time is quick, typically within 7-10 business days. For urgent orders, we offer a 24-hour rush service on selected items. Please contact us to confirm availability.

We serve clients Australian wide and offer FREE delivery on any orders over $200 to one metro location. We can also provide order fulfillment service by split shipping to different locations. Please contact us for more information.

We accept various payment methods including credit cards, PayPal, and bank transfers. For larger orders, we can discuss invoicing and payment terms.

We provide a size chart for all our clothing items to help you choose the right fit. You can also visit our showroom to try on sizes. Additionally, we offer on-site size fitting services, where we come to your location for convenience and accuracy.

Majority of our workwear comply complies with Australian and New Zealand standards. For more information, please visit Australian Workwear Standard. If you require compliance workwear recommendation, please contact us.

We strive for 100% customer satisfaction. If there is an issue with your order, please contact us within 7 days of receiving your items, and we will work to resolve it promptly.